Contact & FAQ
We are still shipping orders but unfortunately, like the rest of the world, our packages are experiencing delays. We thank you in advance for your patience, especially for international orders as we, unfortunately, do not have control over the extended wait times at customs.
From sacred geometry to mythology, the number threehas great significance. Three is the division of time (past, present, and future), the Holy Trinity, the triangle; and, in many cultures, ritual actions are performed three times.
How do I care for my BEL?
Your BEL is made of solid brass, which will tarnish over time – an effect we love – but if you prefer a high polish, you can use brass polish OR ketchup (odd but true) and buff the base with a microfiber cloth.
Where are your products made?
The BEL is handcast in India and our candles are hand-dipped in the US. Our botanical blends are all formulated and batched locally, in the US, with sustainable ingredients that have been sourced globally.
What happens at a 3rd Ritual workshop?
We offer custom, virtual retreats for individuals and teams with an emphasis on combating stress and burnout. Rituals include intention-setting, guided meditation, yoga, breathwork, and vision-mapping. Request a ritual here.
We ship to North America and select international countries*. Please note there is a 2-4 business day processing time for each order and we do not ship on weekends or holidays. You will receive an email with tracking once your order has shipped. We are not responsible for lost or stolen packages. Kindly reach out to firstname.lastname@example.org with any order-related inquiries.
All international shipments are subject to duties and taxes that are the sole responsibility of the customer and will be billed upon delivery based on country regulations. 3rd Ritual has no control over these fees and is unable to falsify prices and/or mark orders as gifts. If you haven’t received your order, your customs office is the first place to check. We are not responsible for replacing orders that are left unclaimed at customs.
*Australia, Austria, Belgium, Canada, Cyprus, Czech Republic, Denmark, Hungary, Iceland, Ireland, Japan, Liechtenstein, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Panama, Portugal, San Marino, Singapore, Sweden, Switzerland, Thailand, United Kingdom, United Republic of Tanzania, US Virgin Islands.
How do I get free shipping?
Domestic orders over $50 (before taxes) and international orders over $100 (before taxes) ship free. Free shipping will automatically be applied at checkout.
How long will it take my order to ship?
Domestic orders are shipped via USPS and will be received within 3-5 business days. International orders are shipped standard and will be received within 4-15 business days. Please note: it takes 2-4 business days to process each order prior to shipping.
What if my order is damaged or incorrect?
Due to the nature of our products, we cannot accept returns. However, if your order is damaged or incorrect, we will happily replace it.
Please email us at email@example.com with your order number and a photo of the damaged product within 7 days of receiving your order and we will correct the mistake right away. We are not responsible for orders with incorrect addresses that are lost/stolen/damaged or returned.